Delivery (10)

Can I get a free exchange for returned products?

Could I get a full refund for returned items?

I would like to return items, what should I do?

I have changed my mind and want to return my order, who should I contact?

I received a package with damaged bottles, what should I do?

I have not received my package, what should I do?

What to do in case of late delivery?

How will my orders be packaged?

Can I track my package in real time?

What are the different delivery methods and corresponding costs?

Professional spaces (4)

Can we obtain specialist advice on the choice, use of wines and their conservation?

How to get a personalized quote?

Can we buy in bulk?

Are there any special offers for professionals?

Order on the site (17)

I wish to cancel or modify my order, how should I proceed?

Is there a loyalty program?

How to benefit from promotional codes?

Which countries do you ship to?

Is it possible to be delivered abroad?

How do I get my invoice?

What are the payment methods?

I want to build a cellar, can you help me?

What are the seasonal offers?

How to personalize my bottle?

Can I put a note attached to my gift?

I would like to make a gift, how do I proceed?

Can I mix my order?

What is the limit of bottles per order?

Can I register Products in "Favorites"?

How to buy wine / champagne / spirits through the site?

How to create my account ?